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Frequently asked questions

What owners ask us most often

Questions from first meetings and everyday management — about money, risks and what exactly we take over for you. We answer the way it really works.

01Questions & answers50 questions

Everything you want to know before entrusting us with your apartment

You'll hear the same answers at a meeting — here you have them in black and white.

01Most common questions
How quickly will you find a tenant?+

On average we fill an apartment within 14 days of the photo shoot. In sought-after locations even within a few days. Thanks to our database of applicants we can react immediately.

What if the tenant stops paying?+

We monitor payments automatically. If a tenant is late, we contact them immediately and take the resolution over. With the Garant plan you receive your income either way.

What is the difference between Partner and Garant?+

Partner (12%) is active management with a higher potential return. With the Garant service we pay you the agreed rent every month, even when the flat is vacant or the subtenant fails to pay.

What is the difference between a real estate agency and FLAT SERVICE management?+

A real estate agency finds you a tenant, collects its commission and that is where it ends — management, reminders, repairs and risks all stay with you. We manage the apartment long term: we monitor payments, deal with tenants, maintenance and the annual settlement — and you pay the commission only from the rent actually collected.

What to do if a tenant stops paying rent?+

First check that the payment is really missing and contact the tenant. Send a written reminder and keep your messages along with a record of the debt. If the trouble is temporary, you can agree on an instalment plan. Failure to pay rent and services for at least three months can be grounds for termination without a notice period. Before that, however, you must ask the tenant to put things right and give them a reasonable deadline. Leave the notice to a lawyer. Don't change the locks or cut off the utilities. You'll find a detailed guide in the article How to handle a problematic tenant . With the Garant option, we send you the agreed amount even when the subtenant isn't paying.

How to rent out a flat step by step?+

First get the flat ready, set the rent and prepare photos, the listing and the required energy performance documents. With prospective tenants, verify their identity, ability to pay and any relevant references. Then sign a written contract, arrange the agreed security deposit and hand over the flat with a protocol, photos and meter readings. Also arrange the transfer of utility contracts if the tenant will be paying them directly. During the tenancy, keep an eye on payments, handle repairs and settle the advance payments for services. Before the contract ends, confirm in good time whether the tenancy will continue. You will find the detailed procedure in the article How to rent out a flat in Prague .

02How to rent an apartment?
How quickly will you find a tenant?+

On average we fill an apartment within 14 days of the photo shoot. In sought-after locations even within a few days. Thanks to our database of applicants we can react immediately.

How do you work out how much to rent your flat for?+

Compare similar flats in the same area and factor in size, condition, furnishings and floor. An asking price in a listing doesn't mean anyone actually rented at that figure. The Ministry of Finance price map also estimates rent from asking prices for a model flat. Our rent calculator will give you a rough range, which then needs fine-tuning for your specific flat. Factor in the time it takes to find a tenant, too. A single empty month can wipe out the benefit of higher rent for a long time.

How to rent out a flat step by step?+

First get the flat ready, set the rent and prepare photos, the listing and the required energy performance documents. With prospective tenants, verify their identity, ability to pay and any relevant references. Then sign a written contract, arrange the agreed security deposit and hand over the flat with a protocol, photos and meter readings. Also arrange the transfer of utility contracts if the tenant will be paying them directly. During the tenancy, keep an eye on payments, handle repairs and settle the advance payments for services. Before the contract ends, confirm in good time whether the tenancy will continue. You will find the detailed procedure in the article How to rent out a flat in Prague .

Is it worth renting out your flat through an agency or property manager, or better to do it yourself?+

It depends on how much time you want to devote to the flat and what you can handle yourself. An agent usually finds a tenant and helps you sign the lease. A property manager looks after the flat afterwards as well. Some estate agencies offer both services, so compare the exact scope of care and the total cost. With FLAT SERVICE you can choose between Partner, Partner+ and Garant, depending on the level of management and income security you are looking for. The fee is 12 % of the net rent with Partner and 14 % with Partner+ including the Manager's guarantee. With the Garant service we pay you the agreed rent every month, even when the flat is vacant or the subtenant fails to pay. We explain the differences in the article Property management vs. estate agency .

By how much and when can a landlord increase the rent?+

Start by checking the lease, especially the inflation clause. If rent increases aren't agreed on or expressly ruled out, you can propose an increase in writing under § 2249 of the Civil Code. The rent should match comparable flats in the area, the increase may not exceed 20% over the past three years and can come no sooner than 12 months since the last one. The proposal must show that these conditions are met. If the tenant disagrees in writing within two months, you have a further three months to ask a court to set the rent. So silence alone doesn't bring the higher rent into effect. For details, see the article Rent increases in a nutshell .

03Who pays for repairs?
What does the tenant pay for and what does the landlord pay for?+

The tenant pays the rent, agreed services and utilities. They also take care of routine maintenance and minor repairs. The landlord covers the costs of owning the flat and any repairs that fall outside the tenant's responsibilities. Damage caused by the tenant is a different matter – there they are liable. So when a fault appears, first find out what happened and only then decide who foots the bill. The cost of the repair alone isn't enough to settle the question. You'll find specific examples in the article Who pays for repairs in a rented flat .

Which repairs does the tenant pay for?+

Tenants pay for minor repairs listed in Government Decree No. 308/2015 Coll., such as repairs to handles, locks or taps. For these listed repairs, the 1,500 Kč threshold is irrelevant. From 2026, that limit applies to other repairs the decree does not explicitly mention. Once the annual total exceeds 150 Kč per m², any further repairs that year no longer count as minor. So keep your receipts as you go. Routine upkeep, such as cleaning the flat, is not included in this total. With the Garant option, we arrange and pay for routine upkeep ourselves.

Who pays the building repair fund – the tenant or the landlord?+

The repair fund is paid by the flat owner. More precisely, these are usually contributions towards the management of the building and land, which are not billed to the tenant as services. You can, however, factor them into the rent you set. The same applies to the building insurance, the fee for the building manager or the owners' association committee, and property tax. In the statement from the owners' association, these items typically sit alongside water, cleaning and other services. So don't simply pass the whole statement on to the tenant without distinguishing what each amount actually covers.

What fees does a tenant pay besides rent?+

In addition to rent, the tenant pays for the services you arrange and for energy. These may include water, heating, hot water, the lift, cleaning or lighting of common areas. Electricity and gas are often paid directly to their supplier. In the contract, clearly separate the rent from the advance payments and state what those advances cover. You then settle them against the actual costs. Do not include the repair fund, building insurance or the manager's fee among the services. We explain the process in the article Settlement of service charges with the tenant .

Does the tenant contribute to routine repairs and maintenance of the flat? How much?+

Yes. The tenant pays for routine maintenance and minor repairs under Government Regulation No. 308/2015 Coll. For repairs the regulation explicitly lists, such as handles, locks or taps, the price is irrelevant. For other repairs, a limit of 1 500 Kč per repair applies from 2026. Once the annual total exceeds 150 Kč per m² of the flat's floor area, further repairs in that year no longer count as minor; for a 40 m² flat that means 6 000 Kč. Routine maintenance is not included in this total. With the Garant option, we arrange and pay for routine maintenance ourselves.

04Non-payers
What to do if a tenant stops paying rent?+

First check that the payment is really missing and contact the tenant. Send a written reminder and keep your messages along with a record of the debt. If the trouble is temporary, you can agree on an instalment plan. Failure to pay rent and services for at least three months can be grounds for termination without a notice period. Before that, however, you must ask the tenant to put things right and give them a reasonable deadline. Leave the notice to a lawyer. Don't change the locks or cut off the utilities. You'll find a detailed guide in the article How to handle a problematic tenant . With the Garant option, we send you the agreed amount even when the subtenant isn't paying.

What to do if a tenant refuses to move out?+

First check that the lease has genuinely ended and send the tenant a written request to hand over the flat. If they still don't leave, contact a lawyer. From 2026 it is also possible, under certain conditions, to use a court eviction order. A notarial deed drawn up earlier can help too, provided it allows eviction to be enforced directly. Never change the locks yourself, remove the tenant's belongings or cut off the utilities. Until the flat is actually handed over, you are entitled to compensation equal to the rent agreed so far. You cannot automatically raise it to the current advertised market rate.

What if the tenant is facing debt enforcement or insolvency?+

If your tenant has enforcement proceedings against them, have documents ready proving which furnishings are yours – a handover protocol, photos and receipts all help. Should a bailiff list your belongings, apply to have them removed without delay, as the deadlines for objecting are short. Insolvency itself does not end the tenancy. Nor does it guarantee that you will be paid first. With unpaid rent, check with a lawyer when and how to register or claim it. Prevention is covered in the article How to check a prospective tenant for debt enforcement and insolvency .

05Contracts and legislation
Who is the lessee, the tenant and the landlord?+

The landlord provides the flat for use and the tenant pays rent for it. In everyday speech, the words lessee and tenant mean the same thing. The landlord is usually the owner of the flat, but not always. If a tenant passes the flat or a room on to someone else under a sublease agreement, that person is a subtenant. Their contract is with the tenant, not with the owner. That is why it matters who signed a contract with whom, both for payments and for sorting out problems. Read more in the article Lease vs. sublease .

What must a residential lease agreement contain?+

The agreement must make clear who is letting which flat to whom and for what rent. In practice it should also cover the term of the lease, the amount and due dates of payments, services, the security deposit and the rules for handover. Record the flat and its furnishings in a handover protocol. Put the agreement in writing. As a landlord, however, you cannot use the lack of written form against the tenant and claim that the lease therefore does not exist. Nor will a signature save provisions that conflict with the statutory protection of tenants. You will find details in the article Lease agreement and a template on the page Contract templates .

What should you watch out for in a lease agreement?+

Above all, check how long the lease runs, how it is extended and under what conditions it ends. With an open-ended lease, the tenant can usually leave with a three-month notice period without giving any reason. You as the landlord need a statutory reason. Also check the utilities, the security deposit, subletting and any inflation clause. The security deposit, together with the right to contractual penalties, must not exceed three times the monthly rent. Describe the condition of the flat at handover in the protocol and back it up with photographs.

When can a tenant terminate the lease?+

A tenant can terminate an open-ended lease without giving a reason, usually with a three-month notice period. With a fixed-term lease, it depends on the contract and the statutory grounds. One of them is a substantial change in circumstances that makes it unreasonable to require the lease to continue. Notice must be given in writing and delivered to the other party. You can also agree together on a specific end date and handover of the flat, so you don't have to wait for the notice period to run out. The options are summarised in our article on ending a lease agreement .

Can the landlord enter the flat or keep a set of keys?+

You can't simply drop by a rented flat whenever you like just because you own it. Announce any inspection or visit for a necessary repair reasonably in advance and keep it to the essential scope. You may act without prior notice in an emergency, for example when a burst pipe needs to be stopped before it causes damage. Spare keys are a matter of agreement with the tenant – you have no automatic right to them. And even if the tenant leaves a set with you, that doesn't mean you can let yourself in without arranging it first. We inspect the flats we manage regularly, always by prior arrangement with the tenant.

Can a landlord ban pets or smoking in the flat?+

You cannot impose a blanket ban on dogs or other animals, provided that keeping them does not cause unreasonable difficulties for you or the other residents of the building. The tenant is, however, liable for any damage caused and pays the additional costs of maintaining the common areas that result from keeping the animal. When it comes to smoking, don't rely on a single sentence in the contract. What matters is actual damage and disturbance to the neighbours. Document the condition of the flat thoroughly before the tenant moves in. When they move out, distinguish damage from normal wear and tear, which the tenant does not pay for.

What is a security deposit and what is it for?+

A security deposit is a financial safeguard in case the tenant fails to pay or causes damage. You have to agree on it in the contract. Together with any contractual penalties, it may not exceed three times the monthly rent excluding services. You return it when the tenancy ends and may deduct documented rent debts. The tenant is also entitled to interest. The law generally does not require a separate bank account, but keep records of the deposit received and its settlement separately from the rent. We explain the details in the article A security deposit is not a loan .

When is the security deposit returned and does it earn interest?+

You return the security deposit when the tenancy ends. You may deduct debts arising from the tenancy, provided you document them for the tenant. You don't automatically get a few extra weeks, nor the right to hold the entire deposit until the next annual utility statement. From the moment the deposit is paid, the tenant is entitled to interest at least at the statutory rate. You can specify the rate in the contract, but you cannot exclude the tenant's entitlement. So when handing the flat over, have a summary of payments, any damage and interest ready. If you can't agree on the amount, have the disputed items assessed legally.

What obligations does a landlord have?+

You must hand over a flat that is fit to live in, keep it in usable condition and respect the tenant's privacy. You are responsible for repairs that don't fall to the tenant, for providing the agreed services and for settling the advance payments. When the tenancy ends, you settle the security deposit along with interest. Don't forget taxes either. Many of these tasks can be delegated to a manager, but handing over the management doesn't stop you being the landlord. With the Partner and Partner+ options, we help you with day-to-day operations. You'll find the scope of our care on the Services page.

06Property management
What if the tenant stops paying?+

We monitor payments automatically. If a tenant is late, we contact them immediately and take the resolution over. With the Garant plan you receive your income either way.

What is the difference between Partner and Garant?+

Partner (12%) is active management with a higher potential return. With the Garant service we pay you the agreed rent every month, even when the flat is vacant or the subtenant fails to pay.

What is the difference between a real estate agency and FLAT SERVICE management?+

A real estate agency finds you a tenant, collects its commission and that is where it ends — management, reminders, repairs and risks all stay with you. We manage the apartment long term: we monitor payments, deal with tenants, maintenance and the annual settlement — and you pay the commission only from the rent actually collected.

How much do your services cost?+

We offer three services. With Partner the fee is 12% and with Partner+ 14% of the rent actually received, excluding service charge advances; 21% VAT is added to the fee and you do not pay it for periods when the flat is vacant. With the Garant service we pay you the agreed rent every month, even when the flat is vacant or the subtenant fails to pay. At signing the agreed rent equals 82% of the estimated market rent. If we achieve a higher sublease rent, you receive half of the difference above the expected sublease rent on top.

Is it worth using your services when I could collect more money by renting out directly?+

Based on our experience, we'd say yes. With us, you eliminate the financial losses caused by tenants who don't pay, as well as those that come with ending a lease and finding a new tenant.

According to statistics, 20% of landlords deal with non-paying tenants. If you have our Garant service, you receive the agreed amount regardless of whether the tenant pays (we take on the risk). With the Partner service, we handle any recovery of unpaid rent through an agreement and an instalment plan, or in extreme cases through the courts.

Another significant benefit is that we save our clients around 60 hours a year that would otherwise go into looking after the flat. We take care of all the arrangements.

Who covers damage that the tenant is not responsible for?+

We always take out household contents insurance and personal liability insurance for the tenant, with a limit of 2,000,000 Kč. Any larger damage would therefore be covered by the insurance.

Will tenants always repaint the flat when the tenancy ends?+

When a tenancy ends, we assess the condition of the paintwork. We require the tenant to have the flat repainted if the walls are dirty or if there are holes in the plaster from nails, wall plugs and the like. We inform tenants of the painting price as early as when the lease is signed. If painting is needed, the tenant either pays the cost or it is deducted from the security deposit (as agreed). We never let tenants paint the flat themselves, as the result is never perfect. After painting, we of course have the flat cleaned.

What's the difference between a real estate agency's services and your property management services?+

Estate agents only find you a tenant – their sole interest is to close the deal as quickly as possible. Once the contract is signed, their job is done. We, on the other hand, provide a broad range of services – we verify the prospective tenant's financial standing, monitor payments, handle repairs and complaints, deal with the building's owners' association, take care of tenancy agreements, inspect the flat regularly and, if needed, recover unpaid rent. We look after the flats entrusted to us as if they were our own, because we're after a long-term relationship with both the landlord and the tenant.

How often do you physically inspect the apartment?+

Always once every 6 months. We check the condition of the apartment and its furnishings, as well as whether the tenant is using the property in line with the lease agreement and the house rules. You will find the inspection results, including photographs, in your online client zone. If we discover a defect, we arrange for it to be fixed, repaired or claimed without delay.

What if we manage to rent the flat for more than we agreed?+

You get more money. Our fee is always calculated as 12% of the amount tenants are currently paying. We treat our agreement with you as the minimum amount you want to rent the flat for.

What will my role be? What documents will you need from me and what do I have to arrange?+

Mainly, you get to enjoy the time you save – we handle everything around the rental for you. At the start, though, there's no avoiding some paperwork: we'll need the schedule of monthly service charges, contacts for the building's owners' association and management company, electricity and gas invoices, appliance manuals and any important information about your flat we should know. And of course keys to the flat, the building and the common areas, and ideally the energy performance certificate and a floor plan too. You'll then find everything essential in your online client zone, and we're always available by phone or e-mail.

Can I hand over my flat for management even if tenants are already living in it?+

Yes. We'll introduce ourselves to your current tenant, explain our role and provide our contact details. After that, you can put all the worries about the rental out of your mind – we'll take care of everything.

Can I approve the tenant myself?+

At the start of our cooperation, we ask what your ideal tenant looks like and we respect your wishes. The selection itself is then up to us – we choose very carefully and draw on many years of experience, so there is no need to worry.

How do you screen prospective tenants?+

We screen each applicant through the SOLUS partner service, the public Central Register of Enforcement Proceedings (CEECR) and the insolvency register. We also always meet every tenant in person first — we want to know where they work and what their interests are.

What if the flat can't be rented out?+

That simply doesn't happen. Naturally, the higher the rent you ask for, the longer it takes to find a tenant (and vice versa). Exclusive flats also take a little longer to let – large properties, those with above-standard furnishings, or homes in exceptional locations. Given the way our fee is calculated, we're motivated to fill the flat as quickly as possible and at the highest achievable price. If it takes longer than expected, we'll discuss the options for how to proceed with you.

What if we manage to rent the flat for more than we agreed (the Garant service)?+

It's simple – we split the amount by which the sublease rent exceeds the expected sublease rent (the original market estimate) with you equally. With an estimated market rent of 30 000 Kč, we agree your regular income at 24 600 Kč a month, i.e. 82% of the estimate. A lower sublease rent achieved will not reduce this amount. If we sublet the flat for 32 000 Kč, you receive half of the difference on top, i.e. 1 000 Kč. Your monthly income will then be 25 600 Kč. The same applies if the sublease rent increases over time.

What if the flat is rented out for more than we agreed (Partner service)?+

You get more money. Our fee is always calculated as 12% of the amount the tenants are currently paying. We treat our agreement with you as the minimum amount you want to rent the flat for.

On property portals I see higher rents – why are you offering me less?+

The rental market works with two kinds of prices: asking prices and market prices. Property portals display asking prices, but the actual market prices are usually (and sometimes considerably) lower. Individual real estate providers keep track of market prices themselves, and you won't find them anywhere in a comprehensive form. In any case, it is in our own interest to rent your flat out for the highest possible price that still reflects the level of rents in the given location.

Is the management fee charged even when the flat is empty?+

No. We only ever charge our management fee from rent that has actually been paid. If the flat is not occupied, you pay us nothing. In 97% of cases, however, we find a tenant for the property entrusted to us within 14 days at the latest.

Do you recommend offering a furnished or an unfurnished flat?+

In our experience, it works best when a flat comes with basic equipment – a kitchen unit with appliances (hob, oven, dishwasher, fridge-freezer), storage space (wardrobes or built-in wardrobes) and interior lighting. Tenants either arrange the rest themselves, or – if you agree – we can arrange the purchase, delivery and installation of any equipment for them on favourable terms.

Do I have to attend the property viewings?+

No. Our key mission is to save you time. All viewings are handled by our trained personal property managers.

Will you explain and demonstrate how to use the appliances and technology in the flat to the tenants?+

Yes. Based on the information you provide, we will show the tenants everything and explain how it works. We will also give them printed or electronic copies of the manuals for the appliances and technology.

Who pays the HOA fees and utility charges?+

HOA fees remain the landlord's responsibility. By arrangement, we can send these payments on your behalf.

We always recommend transferring energy contracts (gas, electricity) to the tenant. The tenant then reimburses us for most of these costs together with the rent, as an advance payment for the services provided.

Who will be my point of contact at Flat Service?+

Throughout the term of the lease, you will be looked after by a Leasing Manager who keeps all the key information in one place. You can also submit your requests through the online client zone and track their progress at any time. You can reach us by email as well. A 24/7 emergency service is also at your disposal.

07Finance and taxes
When is rental income tax not payable?+

After deducting expenses and applying tax credits, the tax may come out at zero. That, however, doesn't mean you don't have to file a return. Generally, a return is filed when annual taxable income exceeds 50,000 Kč, but also when you report a tax loss. Exempt income and income taxed at source aren't counted towards this threshold. For an employee with one employer, or several in succession, who has signed a taxpayer's declaration with each of them, a threshold of 20,000 Kč applies to other income under § 7 to 10. This isn't limited to rent, nor is it the amount after deducting expenses. For a rough calculation, use our tax calculator .

How is rental income taxed and how much is the tax?+

Ordinary private rentals are usually taxed under § 9 of the Income Tax Act. You can deduct actual expenses from your income, or apply a flat-rate deduction of 30% of income, up to a maximum of 600,000 Kč per year. The tax rate is 15%, rising to 23% for the portion of the overall tax base above the annual threshold. Tax credits also affect the final amount. Income under § 9 is not subject to social security or health insurance contributions, though you must have your health insurance covered another way. Expenses and filing deadlines are covered in the article Tax on rental income .

Who pays property tax on a rented flat?+

Property tax on a normally owned flat is paid by the owner, even if a tenant lives there. A lease agreement does not transfer this obligation towards the tax office, and the tax does not belong in the utilities statement either. When setting the rent, however, you can factor it in as a cost of ownership. If you claim actual expenses on your rental income, the tax paid can be included among them provided the conditions are met. Do not confuse it with income tax: that is calculated from rental income after deducting expenses.

How can I reduce the tax on rental income?+

Start by comparing your actual expenses with the flat rate of 30% of income, capped at 600 000 Kč per year. Actual expenses can include repairs, insurance, the property manager's fee, interest on the loan for the rented flat, and depreciation. You cannot, however, deduct the entire mortgage payment. A renovation may count as a technical improvement, which enters your expenses gradually through depreciation. Rent from jointly owned marital property is taxed by only one of the spouses. If you switch the method of claiming expenses from one year to the next, check what tax adjustments are required. A tax calculator will help you compare.

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